Absolutely rude and disrespectful staff! I am trying to speak to them respectfully about the prices of their bike tours and rentals. The staff member tells me my questions are inappropriate because this is a privately owned company. I am not from the Boston area and want to learn more about their bike services, programs, and if they offer discounts. He is angry and hangs up on me before I finish my sentence. Wow, I have no idea how they get such positive reviews. I would stay away from such a terrible company!
I really appreciated the time the gentleman took with me to get my seat at the correct height. They also were able to give me a city style bike, which helped me with my disability. The map was great and was just what I needed for my 20 mile ride. The only thing I would recommend is that they help with the helmets in getting them to fit better. Mine was sliding all over the place and I didn't want to take the time to make it fit better.
We rented two hybrid bikes and took them on the ferry to Provincetown. From there we rode to Hyannis (two days) mostly on the Cape Cod Rail Trail. From our Hyannis base we spent a day each riding around on Nantucket and Martha's Vinyard (ferry over in the morning and back in the evening). Then we rode back to Provincetown via Chatham. The folks at Urban Adevn Tours were great, they ensured we were set up for a multiday ride and accommodated our various needs (we brought our own saddles and bike computers) They also kept our small carry on luggage while we rode. getting and returning the bikes was seamless and friendly. The bikes were also top quality hybrids for a multiday ride and were trouble free. They came with front bags and racks for panniers. Cape Cod is great for self guided biking with lots of places to stay and eat.
I was very impressed with how they accommodated all of our special requests. We rented a tour guide so that all 7 of us could ride our own bikes through the city for our 3 hour tour. We had a rough morning when our keys were locked in the car and we were not able to make it to our 9:30 tour. Instead our tour did not leave until 12. We all loved our guide Jacob. We also appreciated Andrew helping us make our last minute changes happen so that we really enjoyed our time in Boston!
My wife and I enjoy biking and wanted to incorporate it into our vacation. Urban AdvenTours outfitted us with great quality hybrid bikes at a reasonable price and went over some possible routes. We originally thought we'd just cycle the Charles River Esplanade (Cambridge side a little rough), but the locks and cable provided made it easy for us to expand it to a leisurely 6 hour day to include visiting Fenway Park and the USS Constitution, and having lunch - much easier than trying to walk or drive all around and pay for parking. We highly recommend it and will be back next time we're in Boston.