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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory

Duration: 5 hours
Destination: United States of America, New York, New York City
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This full experience of September 11th sites in Manhattan includes a 1.5-hour guided walking tour of Ground Zero and the 9/11 Memorial, plus entry to the 9/11 Museum and One World Observatory. As you're led by a local New Yorker guide with personal connection to the events of 9/11, hear stories of tragedy and heroism and gain a deeper understanding of the attack and aftermath. Select from two departure times when booking.


    • Skip the line
    • Likely to Sell Out
    • Choice of morning or afternoon departure
    • Enjoy fantastic aerial views

    What You Can Expect

    In remembrance of September 11, 2001, this walking tour takes you through the former World Trade Center in New York City, where the events of 9/11 took place. You'll be guided by New Yorkers who have connections to that day, listening to their personal stories and touching accounts of the heroism of many others.

    Ground Zero
    Your tour starts at St. Paul's Chapel, the oldest public building in NYC still in continuous use, which miraculously survived the falling debris from the 9/11 attacks despite being one block away. It became a makeshift rescue center during the aftermath, and its iron fence became a bulletin board where family members posted notices of missing loved ones. Today, with the mementos received from people around the world supporting New York, the church serves as a tribute. As you continue to the Firefighter's 9/11 Memorial Wall, hear the heroic stories of the emergency responders, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero.

    9/11 Memorial
    Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the man-made waterfall inside the memorial, symbolizing the vast void left by the tragedy. Read the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues, and see the new World Trade Center rise from the ground. At the conclusion of your tour, your guide provides you with a timed entry ticket to minimize your wait time at the museum, which you'll enter first, followed by the observatory.

    9/11 Museum
    Your museum entry time is about 12pm for the 10:30am tour or 3:30pm for the 2pm tour (select your preferred tour time when booking), but this can vary depending on availability. Your guide gives you a preview of the museum and what to expect so you can optimize your time spent inside and not miss seeing things important to you. Your visit is self-guided, so you'll explore at your own pace to see artifacts from the attacks and hear recordings from people who were there that day.

    One World Observatory
    After leaving the museum, head to One World Trade Center, named Freedom Tower, to visit the One World Observatory. This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby with 'Voices,' a film dedicated to the men and women of the towers. Then take the Sky Pod elevator, which rises 1,250 feet in less than 60 seconds.

    Immersive LED displays, interactive touch-screen video, and dining options give you plenty to experience, but the true draw is the view as you stand hundreds of feet above the New York City skyline stretching across all of Manhattan.

    Your observatory entry time is after your museum visit: typically 2pm for the 10:30am tour or 5:30pm for the 2pm tour.

    Cancellation Policy

    Package is cancellable prior to three days from the commencement of the service.


    • Professional guide
    • Walking tour
    • Entrance fees


    • Gratuities (recommended)

    Additional Info

    • Confirmation will be received at time of booking
    • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
    • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
    • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

    Voucher info

    You can present either a paper or an electronic voucher for this activity.

    Departure Point

    Outside of St. Paul's Chapel on Broadway


    5 hours

    Return Details

    Tour ends at One World Observatory

    Tour Options

    10:30am Departure

    Code: TG1

    10:30am Tour; 12:00pm Museum Entry; 2:00pm Observatory Entrance Tickets are for timed entry to minimize wait times. 10:30 AM
    2pm Departure

    Code: TG2

    2:00pm - 3:30pm Tour; 3:30pm - 5:30pm* Museum; 5:30pm - 6:30pm* Observatory; Tickets are for timed entry to minimize wait times. 2:00 PM
    9:30am Departure

    Code: TG3

    9:30am Tour; 11:00am Museum Entry; 1:00pm Observatory Entrance Tickets are for timed entry to minimize wait times. 9:30 AM

    User's Reviews

    Image - 12 Apr 2018 -

    alice s

    The tour guide provided so much great background information before we actually got to the Memorial and Museum well worth it if you have the time.

    Image - 03 Apr 2018 -

    Paul S

    Amazing, historical, emotionally moving experience/tour. Our guide, Damarus, was delightful and very knowledgeable. She shared her personal stories and experiences about that day in September, 2001. If you do the tour, I suggest doing all three components: walking tour, 9/11 Museum and One World Observatory. I'm not particularly fond of heights but the elevator ride up was quick and the views are spectacular!!! It's the first time that I returned to the site following the attacks my brother worked in an investment bank in the building during the late 1990's and we dined, several times, at Windows on the World. Highly recommended, request Damarus :

    Image - 28 Mar 2018 -

    Gaye M

    Out guide Ray was extremely knowledgable and gave fact s of a personal nature the tour was extremely informative and enjoyable a great experience

    Image - 25 Mar 2018 -

    Stuart D

    This is a very emotional tour, but certainly one we would highly recommend. We learnt so much about the actual day and how, not only the people of NYC but people from all over the world came to help and support the city. Our walking tour guide was superb and as he was actually in the area on the day had some very personal experiences that brought the tour to life. The museum is also a must, again very emotional but a must do. We got the audio guide, which we would recommend as you get so much from it. Then we finished off by going up to the observatory, the views are spectacular. We also had lunch in the restaurant at the top, which was another fantastic experience. We highly recommend this tour.

    Image - 25 Mar 2018 -

    Edwin J

    I truly enjoyed the tour. A lot to see and hear.

    User's Picture Gallery


    Amazing view at night from One World Observatory...topped off the day!!.




    Ladder 3


    Bell of Hope


    One World Trade Centre


    At the memorial.


    At the museum.


    From the observatory.


    On our way to the memorial.




    One World Tower


    View from One World Observatory


    The firemen memorial


    Those who were lost at ground zero and tributes


    One of the responding fire trucks and group


    Fire Engine from 9/11




    The WTC foundations. The underground museum is built around their remnants.


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