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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory

Duration: 5 hours
Destination: United States of America, New York, New York City
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This full experience of September 11th sites in Manhattan includes a 1.5-hour guided walking tour of Ground Zero and the 9/11 Memorial, plus entry to the 9/11 Museum and One World Observatory. As you're led by a local New Yorker guide with personal connection to the events of 9/11, hear stories of tragedy and heroism and gain a deeper understanding of the attack and aftermath. Select from two departure times when booking.


    • Skip the line
    • Likely to Sell Out
    • Choice of morning or afternoon departure
    • Enjoy fantastic aerial views

    What You Can Expect

    In remembrance of September 11, 2001, this walking tour takes you through the former World Trade Center in New York City, where the events of 9/11 took place. You'll be guided by New Yorkers who have connections to that day, listening to their personal stories and touching accounts of the heroism of many others.

    Ground Zero
    Your tour starts at St. Paul's Chapel, the oldest public building in NYC still in continuous use, which miraculously survived the falling debris from the 9/11 attacks despite being one block away. It became a makeshift rescue center during the aftermath, and its iron fence became a bulletin board where family members posted notices of missing loved ones. Today, with the mementos received from people around the world supporting New York, the church serves as a tribute. As you continue to the Firefighter's 9/11 Memorial Wall, hear the heroic stories of the emergency responders, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero.

    9/11 Memorial
    Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the man-made waterfall inside the memorial, symbolizing the vast void left by the tragedy. Read the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues, and see the new World Trade Center rise from the ground. At the conclusion of your tour, your guide provides you with a timed entry ticket to minimize your wait time at the museum, which you'll enter first, followed by the observatory.

    9/11 Museum
    Your museum entry time is about 12pm for the 10:30am tour or 3:30pm for the 2pm tour (select your preferred tour time when booking), but this can vary depending on availability. Your guide gives you a preview of the museum and what to expect so you can optimize your time spent inside and not miss seeing things important to you. Your visit is self-guided, so you'll explore at your own pace to see artifacts from the attacks and hear recordings from people who were there that day.

    One World Observatory
    After leaving the museum, head to One World Trade Center, named Freedom Tower, to visit the One World Observatory. This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby with 'Voices,' a film dedicated to the men and women of the towers. Then take the Sky Pod elevator, which rises 1,250 feet in less than 60 seconds.

    Immersive LED displays, interactive touch-screen video, and dining options give you plenty to experience, but the true draw is the view as you stand hundreds of feet above the New York City skyline stretching across all of Manhattan.

    Your observatory entry time is after your museum visit: typically 2pm for the 10:30am tour or 5:30pm for the 2pm tour.

    Cancellation Policy

    Package is cancellable prior to three days from the commencement of the service.


    • Professional guide
    • Walking tour
    • Entrance fees


    • Gratuities (recommended)
    • Hotel pickup and drop-off

    Additional Info

    • Confirmation will be received at time of booking
    • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
    • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
    • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

    Voucher info

    You can present either a paper or an electronic voucher for this activity.

    Departure Point

    Outside of St. Paul's Chapel on Broadway


    5 hours

    Return Details

    Tour ends at One World Observatory

    Tour Options

    10:30am Departure

    Code: TG1

    10:30am Tour; 12:00pm Museum Entry; 2:00pm Observatory Entrance Tickets are for timed entry to minimize wait times. 10:30 AM
    2pm Departure

    Code: TG2

    2:00pm - 3:30pm Tour; 3:30pm - 5:30pm* Museum; 5:30pm - 6:30pm* Observatory; Tickets are for timed entry to minimize wait times. 2:00 PM
    9:30am Departure

    Code: TG3

    9:30am Tour; 11:00am Museum Entry; 1:00pm Observatory Entrance Tickets are for timed entry to minimize wait times. 9:30 AM

    User's Reviews

    Image - 11 Dec 2017 -


    This was an absolutely a fantastic tour. It started with Robert our Ground Zero Tour guide. I find it hard to really describe how personal and informative Robert's tour presentation was. Being from the area and having family involved allowed him to share not only how people of New York felt, but also the anxiety he and his family experienced. Robert is an excellent tour guide. Then we moved on to the Memorial and Museum. Spent 2 hours here but could have spent the entire day. Next was on to the One World Observatory. Beautiful and awe inspiring view. Spent time to have leisurely lunch and take in the view as the day was ending. I would highly recommend this tour when visiting New York City.

    Image - 09 Dec 2017 -

    Robert R

    The tour was excellent. The only problem was Freedom Tower. Very disorganized. We were lead to believe that we had expedited entry no line Special lane and that was not the case without extreme negotiations.

    Image - 09 Dec 2017 -

    Robin G

    Our guide was great - very personable and shared personal experiences and thoughts. Would highly recommend this tour. The Freedom Tower observatory was incredible!!

    Image - 07 Dec 2017 -


    Outstanding tour with an exceptional guide, Abby Goldfarb. She and her family had lived through the event, so her account, experience and knowledge was authentic and moving. Breathtaking edifices, stunning sights and very moving history....we enjoyed this experience so much. A 90 minute tour with Abby covering the amazing reflecting pools, the Oculus, the Fire Station and whole precinct was followed by a visit to the Museum where we were left to explore alone and 2 hours was not nearly long enough... then finally a timed entry to the Observation Deck atop The Freedom Tower to see gorgeous NY below in all its glory. Highly recommended tour and beyond fabulous guide, Abby.

    Image - 06 Dec 2017 -

    Marion P

    Guide Alison was brilliant, full of interesting facts to share. Whole experience is quite overwhelming but definitely a must do in New York

    User's Picture Gallery


    Amazing view at night from One World Observatory...topped off the day!!.




    Ladder 3


    Bell of Hope


    One World Trade Centre


    At the memorial.


    At the museum.


    From the observatory.


    On our way to the memorial.




    One World Tower


    View from One World Observatory


    The firemen memorial


    Those who were lost at ground zero and tributes


    One of the responding fire trucks and group


    Fire Engine from 9/11




    The WTC foundations. The underground museum is built around their remnants.