New York Sightseeing Day Pass: 100+ Attractions including One World Observatory

sakurasunshine

24 Apr, 2024

Thorough review incoming! We actually had generally an excellent experience with the sightseeing pass and would purchase them again if we were in NYC. I have rated it 4/5 because on the last day we used the pass, they added a whole load of new attractions, including things we had paid for ourselves already, so we were annoyed we missed out. The only attraction we had trouble getting into was Luna Park, when the pass updated above, it also added a note on the Luna Park pass item to say these were only being accepted from late May. We were annoyed the app didn't state this earlier as we had planned specifically a day in Coney Island and it basically got wasted (and it's not exactly a short trip from Manhattan to Coney Island) However aside from this, we were able to visit everything we wanted, and in the end saved about $600, so I can't complain too much (even if we paid for Luna Park, we would have still saved $hundreds overall). There was more we had planned to do, such as Edge and the Radio City tour but we were just too tired, however we could have gotten even more value out of the pass. We got the passes for six days. A few attractions we had to book onto in advance (Statue of liberty tour, 9/11 tour, AMNH, ESB, Grand Central tour, speakeasy tour, potion making @ The Cauldron) - I'd 100% recommend this so you don't miss out. We got our passes about 6 weeks in advance. There were a couple of attractions (NY Aquarium and Central Park zoo) which were 'call to book' which we did not book onto in advance even though the website said we should (due to us not having a US phone number). On both attractions they still let us in no problem, however I think this was fine in low-season. In the summer I'd definitely book. When going for the Statue of Liberty tour, a few people had another of the passes (I think GoCity) which didn't include the ferry, so they had to pay out of pocket, which really got some of them angry, whilst us with the sightseeing pass were just chilling knowing we had it included! Just something to bear in mind if you are debating between passes. Activities we did from the pass and our thoughts: 9/11 walking tour - our guide Jonathan was fantastic, probably the best tour guide we had in NYC, amazing tour. Doesn't include 9/11 museum but we learnt so much. Definitely worthwhile. AMNH - It was a good museum, probably more kid orientated. I would probably not go again as we have some amazing museums which are very similar in UK (and free!), but it was interesting, at the very least a throwback to the 'Night at the Museum' movie! Big Bus - Great way to see the city and get around during the day (last buses run at 4PM and 5PM for the different loops). The audio commentary is fine, learnt some cool things, but it was nice just to sit in the sun and watch the city go by! Bowlero - includes one game and some arcade credit. We had a great time, it was a good way to kill an hour, but bear in mind, like many places in NYC, there is a waiting list you join when you arrive. Expect a long wait if it's busy, we waited about 20 minutes with a few people in front of us. Central Park Zoo - This is a decent little zoo. Great way to kill an hour if you love animals, although it was heaving with school kids on daytrips. The Red Pandas, Snow Leopards, and Parrots were best. ESB - contrary to what a lot of people told me, this was probably my favorite observatory, especially for photography, as others like TOTR and 1 WTC had glass in the way of the view which means any photograph has glare and reflection. There was also some interesting things on the way to the top about how the ESB was built. Only thing worth noting about ESB is the queues at the top for the lifts to the observation deck were very long. We got the stairs instead but it's a heck of a workout. Just be aware you maybe in for some cardio or a long wait. Intepid museum - great for those interested in planes/boats/military/submarines. My partner is very interested in military so this was great for him, but even for me the space exhibit was very good and it was cool to go in the submarine and on and aircraft carrier. They have space shuttle Enterprise (free to see with pass) and a concord (NOT included in pass). Please note you have to be very physically mobile and reasonably slim to go on the submarine, before going on they make you jump through a hole in the wall to see if you are agile enough and can fit. Also avoid if you are claustrophobic. NY Aquarium - it's fine, I've definitely been to better aquariums, I've also been to much worse. I probably wouldn't go again, there are much better aquariums in the UK, but it's fine if you are in the area and have a few hours to kill, or are interested in marine life. It's modern, clean, there are some cool things to see. Grand Central Tour - Great little tour and so much to learn about Grand Central, our tour guide, Joe, was fantastic, very engaging and fun. They give you little over-ear headphones so you can hear the guide speak as it's very loud inside GC. One World Observatory - An amazing observatory with great views over NYC. It's the tallest building in the western hemisphere. The lift to the top was very sleek and quick, you don't need multiple lifts like ESB. Bear in mind to pick a day with good visibility - it's an extremely tall building so is often in the clouds. We were lucky as our hotel was a few minutes walk away, so we just popped in early one morning when it was sunny. Statue of Liberty tour (and ferry) - Fascinating tour includes Statue of Liberty Island and Ellis island. The tour guide tells you a bit about both on each island then lets you wander for a while. Our tour guide Charles was great and knew so much about the history of the statue and the area. I love that he had a personal connection to Ellis Island. Speakeasy Pub and Prohibition Tour - Another fantastic tour. This is not child friendly or prude friendly, a great tour of three modern and fun speakeasys (drinks/food not included). Our tour guide, Kamala, was fantastic, she was so much fun and so knowledgeable. It was also my birthday (as well as two others on the tour) and she arranged for us all to get a free treat at the second bar! The Cauldron Potion making - This was so much fun, especially if you like all things witchy/Harry Potter. So much fun to make your own potion cocktail (this place does have child friendly cocktails!). Staff were really fun and our 'potion master' Tee was great and so much fun. You only get to make one potion with the sightseeing pass whilst full paying guests get to make two. TOTR - The Rock is probably the best observatory if you want to see the 'iconic' sights of NY. ESB and 1WTC are good (in their own ways), but they are very iconic themselves so when you go up these observatories, you miss out on seeing them themselves. The literal top of Rockefeller center is pretty unassuming and boring (the fountain at the bottom is more where it's at with this one), so it's a great observatory to go up and see all the other iconic buildings all together. We went late at night so there was no queue, but I saw people queueing out the door during the daytime. It was nice to go up at nighttime and see the skyline all lit up. Side note: at one point we considered doing the Escape room but upon checking the website it was very booked up. If this is something you want to do, I would follow the website guidance that reservations are strongly recommended.

manjith2014

25 Mar, 2024

I'll start with the bad. My wife and I purchased the 4 attraction pass, and decided to venture out to Woodbury Common. The bus out and ticket process was fine. However, as soon as I received my electronic tickets, I received an email with amongst other things, the return times back to Manhattan. Once our shopping trip was complete (bought nothing!!), we stood at the bus stop with other passengers waiting for the bus to arrive.....the time of pickup passed by, and we waited for the next bus.... again no bus arrived. By this time we were cold and agitated. We then looked at the official bus operators timetable, and there was a discrepancy between the times listed on their website versus the times listed from the email!! We weren't prepared to wait for another 1.5hrs, so we ended up sharing an Uber back to Manhattan at a cost of $150usd (split between us and another disgruntled customer). Have emailed twice and no response, despite their own 48hr sla to respond!! On a positive, other attractions using the pass included the hop on & off bus, The Rock, The Statue of Liberty cruise & One @ WTC all worked perfectly.

DavidC5611

16 Mar, 2024

Terrible experience, no customer service, attractions not included, hop on bus broken, i ended up paying more than what the pass promised, returned 3 days ago and still waiting for an answer. This is the worst experencie ever. Go NYCity pass instead. You will end up paying attractions as you are already there, they will now answer you, they will not honor the commitments, and you will end up frustrated while trying to manage the family expectations. AVOID --- Please check my horror story below trying to get and answer.... 4 out of 5 attractions failed De: Date: sáb, 16 de mar de 2024, 9:06 a. m. Subject: Re: Re: SightseeingPass - Order Confirmation #INF005320XX To: Come on please, its been days waiting for an answer!!! El vie, 15 de mar de 2024, 1:44 p. m., escribió: Any chance to get an answer ? El jue, 14 de mar de 2024, 17:21, escribió: Still waiting.... El mié, 13 de mar de 2024, 19:17, escribió: Another day with no answer. Is this a scam company??? El mar, 12 de mar de 2024, 19:31, escribió: Leaving NY now. In summary. 1. Edge... all ok. Was a great start with a lot of expectation. 2. Madame Tusseaud - your website fell and was on maintenance. It stated we needed to reserve in advance, it was impossible during the whole day, I contacted you, no answer but an automatic mail saying it would take 1 day to get a customer service. We finally got in, after changing all plans and witouth knowing if we were going to be able to make it. Your site revived when we were there a did the reservation but all plans were sent to garbage. 3. Natural History Museum... as opposed to your site indications ga+1 is not included. Only ga. Kids planned to the additional attraction so had to pay. Your public information is not misleading, is i correct. Had to pay the extras. Lost value on your plans. 4. Hop on/off, big bus. 4 hours to make it to battery park. Bus broken, no notifications, 1 hour waiting inside the bus, we missed the schedule to go to the 90 min circle line as we planned 2 hours (info said 1.5hours) to do the loop. Not 4 hours for 7 stops. Kids almost crying. We decided to step down at battery park and take the ferry to liberty island. 5. As instructed in your app went to the ticket box, and they said that they do not take the passes, particularly the flex. They said you need to get another company. So I had pay 82 usd or would had been a disaster for the family. Your site is very explicit on this attraction. This is fraudulent. In summary, 80% failures, holidays plans scrapped, and a memorable trip almost ruined... for sure, been writing you for the last 2 days, no answer. Deduct the edge if you want, but I want a refund for the 2 adults, 2 kids. Tried to use as instructed, tried to communicate and all was very poorly managed and executed on your side. Please tell me again, how should I proceed to get this refund. XXX El mar, 12 de mar de 2024, 15:14, > escribió: After 2 hours we got to the ferry to liberty island. They DO NOT take the flex pass just the day pass. Not stated in your site. Had to pay another 82 usd. (Picture attached). Nothing worked. Nothing. I want a refund. This is terrible service. Terrible followup, you guys make a holiday twice as expensive and make a family trip to become a nightmare. Please tell me how to proceed. El mar, 12 de mar de 2024, 13:32, > escribió: Now the hop on hop off is broken and we've been waiting 1 hour after 1 hour queue to take it.. leaving it at bryant park and taking the metro. Lost the schedule to take the circle line 90 minutes. Worst experience ever. Failure after failure, no service from you at all. Can I get a refund? 2 adults 2 kids.. will never buy from you again guys. This sucks. You almost made the trip for the kids to hate it. El lun, 11 de mar de 2024, 12:01, escribió: I did manage to go and enter. No service from you when website is down while in NY. Right now in the natural history museum and ticket is general admission not general admission +1 as stated in your site. Another 20 usd lost. This pass has been very misleading so far. El lun, 11 de mar de 2024, 11:54, [email protected] escribió: We want to let you know that we received your reply. Due to a larger-than-average volume of emails, you should expect to receive a personal response from a representative within 24-48 hours. Please accept our apologies for this delay. Your ticket ID is #INF00532XX and a copy of your original message is included below. Please ensure that the ticket ID appears in the subject line of all your communication. Sincerely, Guest Relations Ticket details: Good Day, Thank you for contacting us, You can check now our website, it is already working. Sorry for the inconvenience. If you have any other concern, please do not hesitate to contact us. Thank you! Best Regards, SSP TEAM

X699NPcraigh

09 Mar, 2024

This one is a little different. I purchased three 4 day passes on 31st January. The payment was successful and I received the email confirmation. However, I received two additional emails for pass purchase confirmation which were not mine. Even though no money had been taken from my account for these, they were visible on my list of passes on my sightseeing account. There is more. I then checked my personal details on my account and they were not mine. Somehow, my account had been updated with somebody else's details, but not by me. I was very concerned by this and emailed [email protected] immediately with the details. I received a response the next day stating they had been removed from my account, but when checking they were still there. I replied straight away and provided details of this. It's been over five weeks now and the majority of my chase up emails have been ignored with the only update provided is that it's been passed to IT. Given this is a date security issue, I am shocked how bad the the lack of customer service on this has been. If by some chance anyone from sightseeingpass monitors these reviews, the reference for my issue is INF00527794. No other information is being shared, as the system should have everything I've provided. I am sick and tired of sending chaser emails and would like to be contacted directly on the email address linked to the issue on your system.

Anthony_S

02 Jan, 2024

Crap. We purchased a 3 day NYC sightseeing pass for 4 people for USD$1200+. Used it for one thing on the first day. On the second day the passes were all expired in the La Vacanza Travel app. We could not access any sights for a chunk of the day without paying at the attractions. When we told one of the people at the Intrepid museum they went out of their way to figure out how to get the passes through the web site. However by this stage it had already cost us lots extra. Very poor form La Vacanza Travel. From now on we will book direct and not through this dodgy organisation.

New York Sightseeing Day Pass: 100+ Attractions including One World Observatory
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New York Sightseeing Day Pass: 100+ Attractions including One World Observatory

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sakurasunshine

24 Apr, 2024

manjith2014

25 Mar, 2024

DavidC5611

16 Mar, 2024

X699NPcraigh

09 Mar, 2024

Anthony_S

02 Jan, 2024

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New York Sightseeing Day Pass: 100+ Attractions including One World Observatory