Ticket to Széchenyi Spa with Dinner & Cruise Combo Deal

jeniseo452

20 Apr, 2024

Unfortunately, the Széchenyi Spa portion of the deal didn't happen. I received several confirmation Emails from TripAdvisor, including one which said 'here are your tickets,' so I believed everything was sorted. We arrived at the spa to be 'greeted' (for lack of a better word) by two female receptionists, one of which who was unbothered by us waiting in the queue who spent several minutes (no exaggeration) cleaning her glasses and not looking up at us. The other receptionist was incredibly rude and unhelpful as well, as upon showing her my TripAdvisor tickets, informed me she couldn't use them as she needed a QR code. When I said this was all I had, she sat back, crossed her arms, and refused to help any further. Eventually she got fed up with listening to me and told me to just go through, only for us to find that we couldn't as we needed a wristband. We went back to the receptionist (who would've known that we couldn't get through!) who just sat back with crossed arms demanding a QR code, saying I needed to speak to the booking company. We retreated to outside and I went through my TripAdvisor Emails and clicked the button 'contact tour operator', which I had no reason to do so up until this point as I thought everything was fine. It was here that I'd discovered I was sent a message from Hungaria Koncert requesting my Email address (why they didn't receive this from TripAdvisor is beyond me!!) so they could send me the QR code for the spa. I responded and asked for this to be sent right away as we were waiting at the spa, and even phoned 15 minutes later asking for this to be expedited, and was told they had my message and the code was going to be sent 'in a few minutes.' After waiting 10 more minutes, my friend and I were both sick of the experience and decided to leave. The Email with the QR code never arrived. 0/5 stars for the spa portion. --- Regarding the cruise, I'm delighted to advise this was a much better experience and we enjoyed this immensely. The food was great - some of the best we'd had in the city - and the entertainment was wonderful. The evening experience on the Danube was really lovely. I'm not sure what I was expecting but I was only slightly disappointed that we just did a loop up and down the Danube, but I guess the positive side is that you return to the same dock as you depart, so you don't need to plan to get home from a strange ending point. The only thing that hampered our cruise experience was, at the very end, a member of the wait staff approached our table and presented us with a code for us to leave a review on TripAdvisor. I had been planning to anyway as we'd had a lovely time. However, two things really struck me about this interaction: 1) We'd barely seen this gentleman all evening and we were both surprised to learn that he was apparently *our* waiter. The only time he'd spoken to us prior to this point was when he tried to deliver drinks to our table that weren't ours! In fact, we never got asked at any point what drinks we'd like, and we only had the welcome drink and the waters on the table to enjoy all evening. The empty glasses and plates we had were collected by other members of staff throughout the evening, and we'd presumed that all wait staff attended to everyone, so we were very surprised to learn we were supposed to have had a specific waiter! 2) After giving us the code to leave a TA review, this gentleman then hovered closely nearby to ensure we were actually leaving a review. I spent some time typing up a good review, and he returned a minute or two later while I was still typing and stated, 'Wow, you've written a lot.' I quipped, 'I have a lot to say!' but then was a little unnerved to find that he then stood at our table, watching over me, until I was finished. After I was done, he *literally* started pushing buttons on my phone to make sure my review was logged. I found this deeply unsettling and honestly, bullying. His behaviour makes me believe he would earn some type of commission based on reviews received. Suffice to say, I was so bothered by this behaviour that I promptly deleted it after we returned to our hotel, because I didn't like the feeling of being pressured into leaving a review on the spot, and also, this really left a sour taste to the overall experience, which up to that point, had been great. 3/5 stars for the cruise portion, which would've been 5/5 had we not had such a poor interaction with 'our' waiter. --- In summary, if you are considering this experience I would actually recommend as I feel it would've been great value for money (had we been able to actually use the spa!), but be sure to check in with the tour operator and get your spa QR code well in advance. And don't allow the wait staff on the cruise bully you into leaving a rushed review at the end!!

Barbara_R

05 Apr, 2024

Great value. Enjoyed good few hours at the baths. Evening cruise was a lovely experience. Staff very friendly, boat lovely. Nice buffet

Hughieandsusie

04 Apr, 2024

Had a fabulous and indulgent time at the Spa. We would highly recommend visiting the baths. It was very relaxing and the water temperature was amazing. It had lots of character and we found it very clean. A bit more specific information would have been useful prior to the activity as we had booked the massage as well and didn’t realise we were given the wrong colour wrist band and had to go searching for were we should go, and didn’t get our robes. However, the massage itself was wonderful. We didn’t, let it ruin our experience, had a tasty snack lunch, delicious coffee as well as treating ourselves to champagne. Wasn’t sure where to go for the cruise or the specific time so had to send an email, but La Vacanza Travel got back really quickly with the information. This combo is actually a really great day and we thoroughly enjoyed it. We had time to go back to our hotel, change and get ready for the cruise. There was plenty of good food, a friendly atmosphere and the music was of a high standard. We just thought more information and specific details prior to the activities was necessary to take the guess work out of the experience. We were relaxed about it, but I could understand that this could have been a source of stress for some travellers.

Paula_A

28 Mar, 2024

Both the baths and the cruise were an amazing experience. We started the day with our spa experience with massage included and all the pools and saunas. We had a little snack with a drink just before heading outside to have lunch in the park right next to the thermal baths. Later in the day, we went to the cruise and we were not ready for the luxury we saw. We felt really spoiled, the staff was amazing and helpful and the food exceeded our expectations. We would recommend 100%

U3866BAconnorm

03 Mar, 2024

Spa- overall was pretty satisfied with this experience. There was a couple areas of the spa closed when we visited which was a bit disappointing and wasn't made known to us by TripAdvisor but was on the spa website so definitely worth checking there before booking. The changing cabins are a nice idea, a little run down but no problems with them, they also provide a safe space to keep your belongings. The outdoor spa was the highlight it was very relaxing and very warm. It's definitely worth going into the pools at both sides as only 1 has the whirlpool bit. I would say it was pretty busy and we went in February so I can't even imagine what it's like in the summer months. We did actually have our towels stolen whilst in the outdoor bit, so would recommend leaving them in your cabin or taking old ones that you don't mind if they disappear. Inside there was a sauna which we definitely enjoyed although as a brit, 80+ degrees was borderline a bit much for us. We also used the salted steam room which was lovely but ended up being a bit of a nightmare for us. 1 person in our party wears glasses, and we didn't even think about needing to take them off but came out very scratched after trying to wipe the steam off which affected the rest of our holiday. There weren't any signs or anything so just be careful if you're a glasses wearer because it didn't even occur to us that it would be a problem after using them in the ocean and at the beach. The indoor area were okay, they were a lot of smaller relaxing pools which were nice. Maybe a tiny bit run down. There was areas to buy drinks and snacks although we didn't get any of these so can't comment on quality or price. Remember to bring your own towels and flipflops as there aren't provided - you can buy them but they seemed pretty pricey especially as people seemed happy to take your stuff if not kept in your cabin. Also, from photos and past reviews i was concerned it would be a bit dirty, after having visited i wouldnt say that at all, just a bit run down. Overall though I would definitely say it's worth a visit. Cruise- Great views from the boat, didn't travel too far as it was very slow but provided good views of the city and buildings. The food was okay, nothing to shout home about but was pretty decent for the price with the welcome drink and another alcoholic drink included. The staff were VERY good, we had Mark as our waiter and he was super friendly and helpful. There are a couple small decks to go outside and appreciate the views, people are allowed to smoke out there so there was a lot of that but if you don't mind that then it provided even better views. Worth a venture round the ship as there was a small bit where you can see the engine and the padels for the boat. I would recommend arriving a bit early because departure is dead on 7pm and the email confirmation we got said it was departing from port 3 but it was actually port 2 (wasn't too much of a problem as it was less than a 5 minute walk but if we hadn't been early it would've been! - thats a TripAdvisor issue though rather than the cruise). They had a live music string band and a couple traditional Hungarian dancers. They do come over to take pictures and talk at the table which wasn't really our thing but lots of people seemed to love that. The band also came to the table to take a request and sell a CD which again wasn't really our thing but lots people appreciated it. The aesthetic of the boat was lovely. Old timey vibe, clean and well maintained, felt like we were being treated like first class passengers for a very small price. Overall, the value for money for both was extremely good and money well spent.

Ticket to Széchenyi Spa with Dinner & Cruise Combo Deal
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Ticket to Széchenyi Spa with Dinner & Cruise Combo Deal

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jeniseo452

20 Apr, 2024

Barbara_R

05 Apr, 2024

Hughieandsusie

04 Apr, 2024

Paula_A

28 Mar, 2024

U3866BAconnorm

03 Mar, 2024

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