Our group of 10 had a great experience renting on a Friday over spring break! We received a text the morning of to fill out our waivers so we were all set when we arrived. Simply had to set up the damage deposit (chose the $40 nonrefundable vs larger refundable hold) Bait shop had ice, drinks etc and chose to add on a lilypad for the day heading to crab island. Staff was super friendly. Would 100% rent from them again!
Staff was super friendly. Boat was fueled and ready. Parking area was close and easy to unload our supplies into the boat.
This was a family event that was amazing. The dockhands were friendly and helpful (tip them!). I'd highly recommend this place. Arrive early. Parking is plentiful, but the dock gets busy in AM! Bonus: we saw dolphins!
We along with friends rented a pontoon on 9/5/2023. We and our friends have rented pontoons there at least 6 times at least twice a year. I found on their website they offer a 10% discount for return customers. There is no place on the web site to get the discount. We booked and paid at the booking time. I asked about the discount at the office when we got the pontoon. I was told we had already paid and you have to call or book in person to get the discount. That would be good information to put on the web site. We were told the stereo would connect to Bluetooth. We have done that before many times. (One of the friends is a computer engineer) This would not work! We then realized non of the gauges including the fuel gauge worked. We ask when we returned and we were told by one of the employees that non of them work on any of the pontoons. How do you know how much fuel you have or at what angle the motor is trimmed? When we left Crab Island the trim button for the motor would not work and the prop was cavitating and barely moving the boat. We called the office and they told us there was a trim switch on the motor if the one on the throttle didn’t work. They better be happy that I have owned several boats and knew we could not run the motor with the prop cavitating or it would blow the motor. When we told them about the problems we had we got an OH WELL attitude. This was the worst experience we have had with Power Up Watersports but we will not rent pontoons there again. They need to train their people to better inform their customers of the boat operation and check the boats out before they send you out. The condition of the pontoons and lack of customer service has cost them a customer that is about a mile away from them on Okaloosa Island and usually rents twice a year.
The company was very helpful with our rental. The price was very reasonable. It was a fun experience boating and hanging out at crab island.