Laura was an excellent tour guide! Such an amazing experience! Wear comfy shoes!! Would highly recommend visiting
We were on time at the designated meeting place and received our briefing . We proceeded to walk up to the Vatican City. As we approached the area where we crossed the street, the police stoped about 20% of our group. The guide was not interested in keeping our group together and proceeded to leave parts or the group. She proceeded on into the entrance of the Vatican without part of the group. We got left out and the guards would not allow us to enter. We had to spend all day finding tickets!!!! DISASTER GUIDE!! DO NOT USE THESE PEOPLE!!! If there are worse, I don't know where you could find them!!!! HORRIBLE GUIDE!!
Left our hotel with plenty of time to get to the experience (2 hours for a 50 minute journey), however the trains, buses and Ubers were all either full (these are so full you cannot push on) or 30mins + away therefore we were going to be late, I tried to call the experience to which they didn’t answer, also I messaged them on their chat to say I’ll be late. Once we got there (8:40) a lady told us we are on the next tour at 9:20 then 10 mins later she told us “oh no, you’ve obviously missed it” appreciate yes we were slightly late, however the lack of compromise from this tour operator in regards to either rebooking or a partial refund was really disappointing based on it being neither us nor the tour operators fault. Word of advice- do not book morning slots, they do not advise you of how busy these will be and then are exceptionally sarcastic when you are trying to request another experience or a refund, with no compromise at all. It does not make any sense that they wouldn’t keep the ticket money for themselves and simply return the service money.
Our tour guide was amazing!! Her English was very good, she was very knowledgeable and personable!!! we learned so much and it was very interesting! When we went into the Sistine chapel, she had taught us everything to look for, and it was absolutely amazing!!! we highly recommend this tour!!!!
İt is almost just a sistine shapel tour, it took 2 hours from meeting point to end of the tour but most of time spent with walking. I think problem is not guide, problem is the time and route(and firm who plan th tour). İf we cut spare time we just had 25-30 min with guide and give the firm 110€ for it.