Though the driver called me to pick me up, they didn't come. Then I called the company, they said my hotel area is in outside of where they can pick up passengers even though they confirmed my tour. My tour was canceled without refund and their call. And they also ignored my call and SNS messages. I strongly unrecommend this tour. ツアーの前日の連絡などもなくピックアップ時間がわかっていなかったのですが、当日1時台にドライバーからホテルに着いたとの電話が急にありました。その際彼は勘違いして同じ系列の別のホテルに行っていたようですが、それに気づいてこちらに来ると言っていたのに、その後も長い時間連絡もなく迎えに来ることはなかったです。それについてツアー会社に確認の連絡を入れたところ、私のホテルは迎えに来る範囲の外にあるとのことで、こちらに伝えることなく勝手にキャンセルの判断をしたそうです。その後の電話やSNSのメッセージは無視されており、返金などの対応もどのようになるか不明です。こちらのツアー会社は全くお勧めできないので、他社さんで予約されることをお勧めします。
First at all, I rate just the company rah tourism where we had book the Safari Tour. The communication was an nightmare. After book, there was write that we have to contact the company for the pick-up point to the hotel and time. I had write the hotel address and send 2 Email to confirm..no answer. After that La Vacanza Travel ask it to, no answer. I contact to what’s app, after more calls and days they confirmed the pick-up point at 2 p.m. We had wait on the hotel after 2:15 p.m we try to write and call, no reaction. The hotel try many times to call, no reaction, at 3 p.m the hotel try to call with other number and some one picked up the phone. He say that, he don’t had my number and I don’t send the Hotel Information.. we can do the trip next day.. I said that we are just today in Dubai and he mean that he will cancel the booking.. we was really angry about that, because we had plane that for all day.. after talking he take a driver from another company and comes back to pick-up us. After we had made a really good Tour, it was a good driver and we had much fun.. but the organisation and the reachability from this company is really bad..
We really enjoy the time with Zulfiqar. We felt secured when we did dune bashing. He was really clear and helped us booking a quad. Also he did a lot of photos. Spend a good time we recommend him. Good guide
It was a memorable experience. We went by a 4X4 car on the dunes, did sandboarding, had time for shopping and then came the evening program: camel ride (not that interesting though because of the crowded area); dance and fire show, great dinner, spending night in the desert. We were back to Dubai very late. Recommend it given the good price.
Nice experience when you in Dubai. We had a good tour guide as well, Zahid. Thank you for everything!