I found the company while searching that I needed a company with carseat availability for my 3 year old. I was a little hesitant due to some bad reviews leaving me worried we wouldn’t get picked up and they wouldn’t give my son the appropriate seat. But they were the only company that would still take us for our date needed and responded quickly to my email. Their website says one of the reasons to book with them is “FREE baby/child seat.” Well in reality it only means they are free IF they have one. They told me that when I inquired via email but they do not tell you if you just do an online booking and request it. We did a Heathrow airport pickup to Dover transfer. And then a central London hotel to Heathrow 2 weeks later. First trip driver was about 10 minutes late but was apologetic and had an appropriate seat for my 3 year old. He said it was a very busy morning and he had to drive back to the office to get it. I was very thankful since it was a long highway drive. 10 minutes in trade for the seat was worth it to me. He was polite and professional and we had no issues. The website would not track his location though while we were waiting for him so i had no idea if he was late or we were missing him. It did tell me all his info and show me a photo so that was good. Tracking could have been better. On the second trip when I tried to track the driver it showed he was off the coast of Ghana in the ocean, lol. So again, 0 points for tracking ability, but it still had all his info and a photo. I went down about 8 minutes early and he was there with the back open and standing to greet me. No issues all all with the drive. He was polite and professional. This time however only a backless booster was provided for my son. They fall back on the fact they are exempt car seat laws, but then they shouldn’t advertise they will provide you with a seat. It’s such a simple thing to give the customer peace of mind. Car seat safety is extremely important to me, not because it’s the law but because it’s the safest way for my son to travel.