Driver Jeetu picked me up at Delhi Airport and drove me to my hotel in Agra. Eveything went well and I am grateful to have had this option. Thank you very much and send you greetings from Italy!
The driver/tour operator didn’t read our order correctly or return messages ahead of time when I tried to confirm that the size of the vehicle would be large enough for our group with luggage. Then showed up with a car that could not hold our group (much less our luggage). He was really shady with his answers and did not actually speak English (despite this being booked as an English-Speaking driver). When we finally were able to make alternate arrangements, the driver/tour operator/La Vacanza Travel would not stop calling and messaging Me (like hours and hours later). I don’t know if they truly did not understand English and did not understand that I had to book elsewhere and wasn’t using them or whether they were trying to continue to pressure me into doubling my order with them. Either way, it was a terrible, annoying, and scary experience - and now I have to try to get my money back from La Vacanza Travel.
Decided to use this service based on the recent reviews that were very positive, but our experience was not so great. Driver arrived 40 minutes after the scheduled time and parked in the airport parking garage and asked us to pay for the parking instead of picking us up at arrivals. This extra charge was never communicated to us in advance of requesting service. He sent us a photo of a pillar in the garage and we had to figure out how to get to him. The vehicle had over 270,000 km on it, had a spare tire on the front left, was filthy and smelled like a dirty sock (could literally taste dirty sock when the AC turned on), and the doors were all set with child locks so we were unable to open our own doors. Because of the spare tire (and other items mentioned below) our 3.5 hour drive exceeded 7 hours. Several times after it got dark, our driver had heavy eyes and the car slowed down so I kept making noise to keep him awake and each time I did, he sped back up, but we only went max speed of 70km/hour due to the spare tire. He told us he had driven for 20 hours that day which should not be happening to protect the safety of passengers with an exhausted driver. When we were just 17 minutes from our hotel, the driver took a turn and drove away from the destination for 15 minutes trying to find gas. We stopped at a place for 15 minutes before he came back and said they don’t have gas and he then proceeded to take us to our hotel without really needing to get gas. The driver also refused to put our destination in his phone so we can use GPS and several times he went the wrong way (we tracked our own progress). He said he k ew where our hotel was but he circled the area multiple times while we kept telling him where to turn, but he did not listen. Once we finally got to the hotel, it was a painful mess trying to get him paid. He only wanted to accept one form of payment, but the company has several methods available. We ultimately got it paid, but he was upset about the method we preferred to pay. Ultimately, we were picked up from Delhi airport at 1:30pm and arrived at our hotel in Agra at 9:05pm. Definitely would not recommend this service to even my worst enemy.
Terrible experience. First the driver didn’t know where to pick up, so there is no good communication. The car did not had seatbelts , smelled like tobacco and the driver was texting not with one but TWO phones. In agra he just left us at the Taj entrance instead of the hotel. Really avoid them
Best services of taxi bazar whatever coperative and bonding team.perfect service with affordable price