New York Sightseeing Day Pass: 100+ Attractions including One World Observatory

manjith2014

25 Mar, 2024

I'll start with the bad. My wife and I purchased the 4 attraction pass, and decided to venture out to Woodbury Common. The bus out and ticket process was fine. However, as soon as I received my electronic tickets, I received an email with amongst other things, the return times back to Manhattan. Once our shopping trip was complete (bought nothing!!), we stood at the bus stop with other passengers waiting for the bus to arrive.....the time of pickup passed by, and we waited for the next bus.... again no bus arrived. By this time we were cold and agitated. We then looked at the official bus operators timetable, and there was a discrepancy between the times listed on their website versus the times listed from the email!! We weren't prepared to wait for another 1.5hrs, so we ended up sharing an Uber back to Manhattan at a cost of $150usd (split between us and another disgruntled customer). Have emailed twice and no response, despite their own 48hr sla to respond!! On a positive, other attractions using the pass included the hop on & off bus, The Rock, The Statue of Liberty cruise & One @ WTC all worked perfectly.

DavidC5611

16 Mar, 2024

Terrible experience, no customer service, attractions not included, hop on bus broken, i ended up paying more than what the pass promised, returned 3 days ago and still waiting for an answer. This is the worst experencie ever. Go NYCity pass instead. You will end up paying attractions as you are already there, they will now answer you, they will not honor the commitments, and you will end up frustrated while trying to manage the family expectations. AVOID --- Please check my horror story below trying to get and answer.... 4 out of 5 attractions failed De: Date: sáb, 16 de mar de 2024, 9:06 a. m. Subject: Re: Re: SightseeingPass - Order Confirmation #INF005320XX To: Come on please, its been days waiting for an answer!!! El vie, 15 de mar de 2024, 1:44 p. m., escribió: Any chance to get an answer ? El jue, 14 de mar de 2024, 17:21, escribió: Still waiting.... El mié, 13 de mar de 2024, 19:17, escribió: Another day with no answer. Is this a scam company??? El mar, 12 de mar de 2024, 19:31, escribió: Leaving NY now. In summary. 1. Edge... all ok. Was a great start with a lot of expectation. 2. Madame Tusseaud - your website fell and was on maintenance. It stated we needed to reserve in advance, it was impossible during the whole day, I contacted you, no answer but an automatic mail saying it would take 1 day to get a customer service. We finally got in, after changing all plans and witouth knowing if we were going to be able to make it. Your site revived when we were there a did the reservation but all plans were sent to garbage. 3. Natural History Museum... as opposed to your site indications ga+1 is not included. Only ga. Kids planned to the additional attraction so had to pay. Your public information is not misleading, is i correct. Had to pay the extras. Lost value on your plans. 4. Hop on/off, big bus. 4 hours to make it to battery park. Bus broken, no notifications, 1 hour waiting inside the bus, we missed the schedule to go to the 90 min circle line as we planned 2 hours (info said 1.5hours) to do the loop. Not 4 hours for 7 stops. Kids almost crying. We decided to step down at battery park and take the ferry to liberty island. 5. As instructed in your app went to the ticket box, and they said that they do not take the passes, particularly the flex. They said you need to get another company. So I had pay 82 usd or would had been a disaster for the family. Your site is very explicit on this attraction. This is fraudulent. In summary, 80% failures, holidays plans scrapped, and a memorable trip almost ruined... for sure, been writing you for the last 2 days, no answer. Deduct the edge if you want, but I want a refund for the 2 adults, 2 kids. Tried to use as instructed, tried to communicate and all was very poorly managed and executed on your side. Please tell me again, how should I proceed to get this refund. XXX El mar, 12 de mar de 2024, 15:14, > escribió: After 2 hours we got to the ferry to liberty island. They DO NOT take the flex pass just the day pass. Not stated in your site. Had to pay another 82 usd. (Picture attached). Nothing worked. Nothing. I want a refund. This is terrible service. Terrible followup, you guys make a holiday twice as expensive and make a family trip to become a nightmare. Please tell me how to proceed. El mar, 12 de mar de 2024, 13:32, > escribió: Now the hop on hop off is broken and we've been waiting 1 hour after 1 hour queue to take it.. leaving it at bryant park and taking the metro. Lost the schedule to take the circle line 90 minutes. Worst experience ever. Failure after failure, no service from you at all. Can I get a refund? 2 adults 2 kids.. will never buy from you again guys. This sucks. You almost made the trip for the kids to hate it. El lun, 11 de mar de 2024, 12:01, escribió: I did manage to go and enter. No service from you when website is down while in NY. Right now in the natural history museum and ticket is general admission not general admission +1 as stated in your site. Another 20 usd lost. This pass has been very misleading so far. El lun, 11 de mar de 2024, 11:54, [email protected] escribió: We want to let you know that we received your reply. Due to a larger-than-average volume of emails, you should expect to receive a personal response from a representative within 24-48 hours. Please accept our apologies for this delay. Your ticket ID is #INF00532XX and a copy of your original message is included below. Please ensure that the ticket ID appears in the subject line of all your communication. Sincerely, Guest Relations Ticket details: Good Day, Thank you for contacting us, You can check now our website, it is already working. Sorry for the inconvenience. If you have any other concern, please do not hesitate to contact us. Thank you! Best Regards, SSP TEAM

X699NPcraigh

09 Mar, 2024

This one is a little different. I purchased three 4 day passes on 31st January. The payment was successful and I received the email confirmation. However, I received two additional emails for pass purchase confirmation which were not mine. Even though no money had been taken from my account for these, they were visible on my list of passes on my sightseeing account. There is more. I then checked my personal details on my account and they were not mine. Somehow, my account had been updated with somebody else's details, but not by me. I was very concerned by this and emailed [email protected] immediately with the details. I received a response the next day stating they had been removed from my account, but when checking they were still there. I replied straight away and provided details of this. It's been over five weeks now and the majority of my chase up emails have been ignored with the only update provided is that it's been passed to IT. Given this is a date security issue, I am shocked how bad the the lack of customer service on this has been. If by some chance anyone from sightseeingpass monitors these reviews, the reference for my issue is INF00527794. No other information is being shared, as the system should have everything I've provided. I am sick and tired of sending chaser emails and would like to be contacted directly on the email address linked to the issue on your system.

Anthony_S

02 Jan, 2024

Crap. We purchased a 3 day NYC sightseeing pass for 4 people for USD$1200+. Used it for one thing on the first day. On the second day the passes were all expired in the La Vacanza Travel app. We could not access any sights for a chunk of the day without paying at the attractions. When we told one of the people at the Intrepid museum they went out of their way to figure out how to get the passes through the web site. However by this stage it had already cost us lots extra. Very poor form La Vacanza Travel. From now on we will book direct and not through this dodgy organisation.

601lannyn

02 Jan, 2024

I am from Australia visiting my son, daughter-in-law and grandson. We went to New York for one day and found this pass in combination with hop on hop off bus. We paid usd144 per person and didn't manage to do a single tour as most tours were unavailable in busy times. As it was busy, standing in line we ran out of time to find out which tour is available. We tried ferry to statue of liberty, cruise on Hudson, world trade Center, empire state Building, all unavailable to use the pass. This company should not sell this ticket in busy times in this case! This is a rip-off and a con. We tried to talk to them but no refund, no help to any compensation. I will definitely let the travel agency in Australia know not to sell this company as they are a rip-off.

New York Sightseeing Day Pass: 100+ Attractions including One World Observatory
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New York Sightseeing Day Pass: 100+ Attractions including One World Observatory

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manjith2014

25 Mar, 2024

DavidC5611

16 Mar, 2024

X699NPcraigh

09 Mar, 2024

Anthony_S

02 Jan, 2024

601lannyn

02 Jan, 2024

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New York Sightseeing Day Pass: 100+ Attractions including One World Observatory