Purchased: 2 tickets to the Eiffel Tower Skip the Line Summit with Host ($86.42 per person). The Summit was not open or not available to us (the guide didn't give a reason but said we would get a refund). La Vacanza Travel offers the "Eiffel Tower Skip the Line 2nd Level Access with Host" for $64.54 - which is the event we actually got. Difference in price = $21.88 per person. Our refund was $21.99 - which covers ONE ticket and we bought TWO. So refund should be approx $43.76. I tried to contact La Vacanza Travel about this but there is no response to my email and I was cut off from a chat. Very frustrating.
En route to the tour, despite taking an Uber, we encountered heavy traffic. We arrived 10 minutes past the time and the tour guide was gone. We asked the person who was still at the meeting location to let us know how to get in touch with the tour guide and she said she can’t help us. I asked if we could join a later tour or another day and she said no. I tried to chat with a La Vacanza Travel rep to figure out an alternate option and no one appeared on the chat. I tried a few minutes after and still no response.
My wife and I had a great time on the Eiffel Tower tour. Our guide, a young lady from Nashville, did a great job helping us navigate through the check points and lines. Being able to jump the line really helped us get through much faster. Our guide gave a lot of great history of the tower and the city of Paris. It was well worth it.
The highlight was Catalina (from Maldova) showing us the various landmarks from the second floor. Thanks!
Tour guide, Catalina, was great however the Eiffel Tower was closed due to the strike day so was very short and sweet.