We had been warned we might have to wait up to 2 hours for the first stage elevator tickets. Hoped it would be shorter. The lovely guide assigned to us while we waited was surprised at the length of the queue when we got through security. She and her colleagues estimated the wait could be 4-5 hours as only one elevator was in use. None of us wanted to waste our day doing that. She sensibly suggested that if the whole group was happy we could opt to walk up to the second level avoiding the queue for the first stage. This would mean she would get the tickets for the walk up. When contacting her bosses she was told we all had to notify the organisers by message to confirm we were happy to do this. Which we all did. They then said because we had purchased the tickets for the first stage elevator they would not refund anything. Meaning we had to wait in the queue - which meant our guide could do nothing. While complaining about this my chat to Experience First was cut off by them 3 times as they refused to contemplate thus simple change to the itinerary. In order not to waste out valuable holiday day we had no choice but to abandon the tour and make our own way up which as the guide indicated turned out to be quite simple and quick as we could manage the walk of the first two stages. We had to pay again ourselves for our entry to the tower We thought having pre booked with Experience First we would be looked after sensibly. But no. I would recommend that no one uses this company as they just wanted to grab our money and offer no help to us on the day. And to cut off my complaint on the day in the way they did was unforgivable and unprofessional. DO NOT USE THEM
Amazing experience!! Our Tour guide Kameni was talkative and great! She taught us a lot about Paris and was very helpful.
Explanation and guide to as good but it was a stand in line Tour which was not described. We had to wait 2 hours in the line. We expected more for what we paid. Therefore far too expensive and we would not do it again.
Our guide was very nice, but you are really just standing in the same long lines with everyone else. You are paying a lot extra to have someone stand in line with you. We could have been through the lines quicker on our own because there is a lot of waiting for the groups to get together before queuing.
We celebrated our 40th Anniversary with Bayo on the Eiffel Tower tour. He was entertaining and educating. Would recommend!