Horrible way to end dream trip. Early flight, told to be ready 10 mins before conf time. After 20 mins, called NON-toll free emergency phone, no reply. (30 euros for calls!) After 3rd time, told driver is late and was stalling on phone. I requested refund to take a taxi who was waiting, was told NO refund because driver on way. No ETA status. 30 mins later, driver in sweatsuit and uncombed hair arrives in white eco van with interior dirty. Barely made international flight. Requested partial refund via La Vacanza Travel to include international fee phone calls, operator Remaz Tours denied it stating we were provided service and "upgraded" from car to dirty van. If van was upgrade, what did private car look like? Sadly La Vacanza Travel itself did honor our partial refund request but not unprofessional operator. No plans to use operator again!! La Vacanza Travel should discontinue business with them.