It might be cheaper than a transfer by the cruise ship company... BUT... you need to get with the free port shuttle to the cruise bus terminal at Largo Della Pace. The bus leaves outside the terminal, so you must carry all your baggage to get out. That day it was ok: we were lightly packed, and it was dry and warm. The meeting point was on an uneven lawn without seats and shadows. I guess how comfortable the situation would be if it rained outside. At 09:00 hrs, they escorted us to their bus. Here we waited for more walk-ins without reservation but also waited longer than 09:30 hrs. For someone with a tight flight, it would not be funny to wait for someone who is not punctual or for potential further walk-ins to fill up the bus. Lucky for the guests going to Rome: they had a separate bus and were not filled up on our bus. The bus itself was modern, clean, and comfortable. Air-conditioning worked. They only stop at Terminal 3 - so guests leaving from Terminal 1 need to walk a while. So check if it is worth paying slightly more and go directly from the ship to the appropriate terminal without walking from Terminal 3 to Terminal 1. Sometimes it is worth paying slightly more for a private transfer, especially if you are a party of 3/4 or more.
I have used this service several times and always had a great experience. On this occasion it was terrible we were stuffed in a small bus like sardines with luggage in the isles. I have 2 further bookings which I am thinking of cancelling. We had to walk several 100 yard to get to the bus which is located outside the port gates. I am hoping this is a one off as I will not use them again if this is the norm.
No air conditioning. The van was packed with luggage at our feet. Do not use Civitatours. Horrible. ,,,,
It was difficult to get to the meeting point from the cruise ship, but once we did it was very smooth.
Poor communication on details for pickup location. Difficult to find meeting place for bus to bring us to pickup location. Van was overpacked with people and luggage.