The staff were at the cruise port but there was no clear area to gather for the bus. We weren't notified when our bus was there, we only noticed a group leaving and realised that it was our group. The bus was late leaving which meant we had less time to spend in Rome. There was no-one on the bus who spoke English which made the communication on meeting points and the time difficult. We weren't given a map and no drinks were available on the bus. When we were leaving no-one checked who was on the bus.
Good way to see the city but I think we were conned into paying an extra 5 euros each to be dropped off at the coliseum which turned out to be before the Vatican stop! I suspect the driver and rep shared it. Bus was a mini bus so very cramped for 6ft+ family. However a fraction of the cost of cruise tours.
Provide the service we paid for. They cancelled the bus on our return to Rome after the cruise leaving us stuck to find other transportation. No assistance offered to help us. Should not advertise service that you cancel because you did not fill the bus, get a smaller bus. Their were 5 in our party alone.
Everything worked to plan. Patricia our guide was excellent in both Spanish and English. Great value!
We departed from the cruise port and the staff held a sign for €10 to Rome, however this was completely fake as the actual cost when talking to the staff they stated it was the wrong price and it was €22. After boarding the bus, the guide Mary announced the price as €25 with a stop at 4 different landmarks. At the Vatican stop, she rushed off the bus with all 30+ tourists and it was hectic, cross crossing through the manic crowds in 38C heat. My sister and I are runners so we were able to keep up although it was silly given that this was supposed to be a vacation! My elderly parents felt overwhelmed and had to stop halfway. Mary’s pace was ridiculous and completely ignorant to travelers needs. She did the same at the stop for Piazza Navona. She also promoted lunch at La Scaletta degli Artisti for €16- don’t take this option!! Food was average and service was lousy! If you want a very speedy and superficial overview of Rome then choose this tour company. The only upside to this tour were other friendly tourists on the bus.