Booking:
- The customer decides to book a transport service and selects a preferred mode of transportation.
- During the booking process, the customer provides information such as the pick-up location, destination, date, and time of travel, as well as any specific requirements or preferences.
Confirmation:
- Once the booking details are provided, the system checks the availability of vehicles and drivers for the specified time and location.
- In some cases, the confirmation may include additional information like the driver's name, contact details, and the vehicle's license plate number.
Pick-up:
- On the scheduled day and time, the driver arrives at the specified pick-up location.
- The driver may send a notification to the customer to inform them of their arrival or wait for the customer to approach the vehicle.
Drop-off:
- Upon reaching the destination, the driver stops the vehicle at the designated drop-off point.
- The driver provides the customer with the final fare details, including any additional charges incurred during the trip.
Post-service:
- After the drop-off, the customer may have the option to rate and provide feedback on the service.
- The driver may also rate the customer based on their behavior during the trip.