In the past we have been able to get our barcode tickets emailed to us whenever and wherever we have travelled and had to make bookings. On more than one occasion I was advised by the pick up company that the tickets would be sent by email even up to the day before the transfer (17th April) this never happened and if I had received them I would have onforwarded the email to the reception desk and ask for them to be printed. We had been on the Duck Tour and the tickets were emailed to me, no problems no questions asked, no identification to be provided. In a follow up email( the day before the pick up) I was then advised by the pick up Company that I needed to take a copy of our passports and send it to them??? before I could have my tickets. I said I would show them our drivers licenses on the day of the pick up. The driver arrived on time on the 18th May at 0830hrs (time suggested by La Vacanza Travel) and we provided our Drivers Licenses – he took photos of our cards?? and then requested he take personal photos of us??, to validate the cards. We are constantly told in Australia to be careful of our passports and other legal documents because of an increase in Identity Fraud, and yet here we are being subjected to overkill scrutiny for tickets that were paid for. Finally, he requested the Smartphone so he could access her phone to put an App on in order to transfer our tickets. The phone was handed over to give him access as it seemed we were NEVER going to get our tickets to the theme park. All I asked for was the tickets to be emailed to me and confirmed by email on 3 or 4 occasions that this would happen - how hard could this have been and so easy, it was to say the least very distressing. We found the whole rigmarole totally unnecessary and intrusive, and to add further annoyance, we arrived at Universal Studios by 0900hrs only to find out it did not open until 1100am, and lots of people had hard copies of their tickets. We paid for the tour, it was our choice to have tickets sent to us and this should have been adhered to. The questions goes begging how does one without a Smartphone get tickets???? Finally how can you justify $220.00 per person one way transfer and entrance to Universal Studios when the entrance fee is only $84.00…