Advise your preferred Hangzhou trip schedule with your full name and passport number upon booking. You can choose either one way or two way service based on your needs. For 2-way service, you are not required to travel on the same day, and please advise your local operator know your return schedule for proper arrangement.
Once the booking is made, your local operator will re-confirm with your train ticket schedule, and your friendly private driver will pick you up at your hotel lobby in Shanghai city on the travel date.
Please note that your driver only knows basic English, but he/she knows exactly where to take you to go. If any questions, you can contact the local operator for assistance by using the driver's mobile phone.