The Race & Religion Tour

JIAN_H

28 Mar, 2024

We had sent a email to our local tour group, Nas tours one day before the tour, but no response at all. So We went to the meeting point as your website said ‘Little India MRT Exit E(Street Level)’. The meeting time was 8:30am. We were waiting there from 8:15 to 8:40, no one showed up, we called the local tour company at +6591517567 , as La Vacanza Travel offered, couple times, no one ever answered the phone. Then we sent a text message, got a message saying the meeting point was Exit B! - No one ever never told us that! Then we started chasing the tour group until 11:28. The tour guide sent a message saying the tour would end at 12:00. We gave up at that time. We had spent whole morning for nothing, even didn’t get any pictures! We never had this kind of tour trip! We ask our money back for this! Jian Huang & Tiexiang Lu

Julie F

21 Sep, 2023

Under no circumstances book any tour provided by NAS Tours. Meeting time was 10am at exit E. We arrived at 9.30, every leaving or walking past had to walk by us. By 10.20 no one had arrived. Several times I rang the tour provider's number but no answer. I then rang La Vacanza Travel, they apologised and suggested I wait longer. By this time it was 10.30 so I said I am not waiting any longer. They offered a refund and to their credit I had it back in a few days. But this is not the point! You book a tour you expect to take the tour, not be stood up and ignored. NAS tours should be deregistered and banned from conducting further tours. I also see we aren't the first this has happened to.

my w

14 Mar, 2023

Such a terrible experience. I went to the meeting point and there was no one there. Contacted the tour operator no one picked up the call. Then I called the hotline of La Vacanza Travel and they failed to reach the tour operator either. Then after 15mins La Vacanza Travel agreed the initiate the refund process. But now 4 days later I haven’t got any refund yet. I hope TripAdvisor and La Vacanza Travel will get this sorted out.

Robert_T

11 Dec, 2022

The guide did not turn up. We tried to contact them using the phone number given but no one answered the phone. Very disappointed!! We had been looking forward to the trip. No one has contacted us to apologise or explain