Each year a group of us celebrate Melbourne Cup and this year I thought we would try a Cruise. The Good Dealing with company on line for payment and booking was great.We boarded and left on time. Drinks package price was great ad flowed well. Seating was very comfortable and was not overbooked or crowded. Lunch was served and was very nice and plenty for everyone. The Not so Good 1. Bar tender on below deck was so miserable and rude to deal with 2. There was one small TV on bottom deck, could not hear it at all when race was on, because of glare could hardly see it and really ruined the actual reason we were on the boat "To see the Melbourne Cup". We couldn't even see or hear the leadup to the race which is all in the fun of the day. We left feeling very deflated about this. 3. There was no announcement about the sweeps starting, we had to go and look and line up for ever as 1 poor lady tried to manage it all. 4. With the Tea and Coffee Facilities, only full cream milk. There should always be a lite or skim milk on offer. 5. The cruise paperwork clearly stated in several places that the drinks package is for 3 hours. Would like to know why was shut off at 3.35pm??? Cruise was from 1-4pm. When we showed our ticket and questioned it we were told is what they do. This is false advertising. I do feel like i have let my guests down by arranging this option for Melbourne Cup Cruise. The only thing that stops me rating it as Poor is the food and seating. Unfortunately I would not do again and wouldn't recommend. Regards Mel