A lovely way to spend an afternoon in Venice by the 3 island tour. We started at the island of Murano - famous for its glassware. Spent 5 minutes watching a glass blower, then we were ushered through to the shop where I guess the expectation is you buy some of the gaudy glassware. We stopped to grab a drink before back on the boat to visit Torcello - for us, the stand out of the 3. We walked along a canal to passing a couple of lovely restaurants to see some historical ruins/old buildings. Would have loved to have tried one of the restaurants. Then off to Burano - famous for its coloured buildings and lace. We were free to walk around and enjoys the buildings, canals and shops - then back on the boat to return to Venice
Our flight to Venice was cancelled due to an airport strike, thus no one was able to fly into Italy. I asked if I could receive the refund despite it being within 24 hours of the event since it was due to something beyond my control. The company said I can use it for another day but I will be leaving to Florence and ignored the rest of my messages.
The tour operator did not respect the meeting point indicated on the ticket : “Piazza della Costituzione”. When we called them they told us that the meeting point is not the one indicated and we should have been at “San marco”. They were not friendly at all. I don’t recommend at all this tour operator!
Loved everything about it! You get what you pay for! Super long trip but worth it! Seating arrangements are fair… first come first serve
Avoid and do the trip yourself! They left us as Murano and told us to be back at 3.50 at the same destination. We came back at 3, did not see the boat or the people, no call for lagoon tours or nothing. There were at least 15 of us waiting, apparently they came in another boat and left. They did not tell us it would be another boat. We were on the phone to the company who said we would have to meet them at Burano. What was the point? We didn’t know what boat they were in so could’ve missed it again. Had to pay €9.50 each to get back to our destination. Absolutely shocking when you have paid for a service and it’s only half delivered. Do not go with these guys, waste of money. No refund no nothing. Poor customer service, poor tour guide, poor hospitality.