3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya

BoardingPass589757

19 Apr, 2024

Really enjoyed the tour with our fantastic driver Luly who picked us up from our hotel in Malang and was with us the whole 3 days - always with a smile on his face! The Bromo and Ijen sunrise hikes were excellent (despite being unlucky with the weather) and really enjoyed the experience from our guides Denny and Sahari (think his name is). The only drama was that our itinerary changed last minute so that we nearly spent the 1st night in Malang instead of Cemoro Lawang (a lot closer to Bromo). The team did make the necessary arrangements for us to stay in Cemoro Lawang, though, which we appreciated. It may be worth checking the itinerary before the tour starts if that’s important to you. Besides that, we had WhatsApp’s each day/ the night before which meant everything ran smoothly so huge thank you to the team.

F7667HYpaulk

16 Apr, 2024

I took a solo 3 day tour from Malang that ended up at the ferry terminal for the next stage of my tour in Bali. This was incredible value for money - it's an exhausting schedule considering the times you need to wake up for the volcano hikes but really well worth it. My driver stopped off at some amazing restaurants and was happy to let let me take a few extras hours to swim at the hotels etc. The company rep spoke excellent English, explained everything in detail and kept checking in frequently to make sure everything was going well. Can't recommend it enough, essential if you're in Java.

Hilde_M

19 Mar, 2024

We booked: 3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya Before we went to Indonesia, my partner and I decided to book this tour, despite the high costs. However, it later turns out that these costs do not provide the expected service. Firstly, they only provide additional information a week to a few days in advance. When you get a ‘you should bring this’-list a few days before, you have to little time to make sure you have everything. This information included that for Kaweh Ijen you must visit a local doctor for a health certificate. The costs for this are for your own account. Apparently the regulations have been adjusted for this since January, but this cannot be found anywhere on the booking site. Even after repeated asking if they wanted to adjust the information on the site, they have not changed the information. Before the second day of the tour starts, they send a text asking if we would both like to leave a 5-star review (and send them a screenshot of this as proof) and write that the rules for health declaration have changed and that people therefore want to take extra cash with them. They do not provide an answer to what the health declaration details are, only that it is a regular examination. Our driver eventually tells us that he only needs a copy of our passport and that he will then arrange the health declaration. A big scam and not intended to actually check whether you are in good health to go up the volcano. Just a trick to make more money. We discussed the costs of the health certificate with the organization, we think that the health certificate is a part of the entrance fee as it is not possible to acces kawah ijen without. The organization offered to pay it, only if we would leave a 5-star review as a ‘win-win’ situation. You’ll need to earn a 5 star review, not demanding or negotiating for one. We feel bad for the drivers and the tourguides because they are great and they deserve a 5 star review. We don’t like being pushed to write a 5 star review. Due to Ramadan there were few breakfast options available, they did very little to arrange this properly. You just get a takeaway meal from KFC or McDonalds in the morning. That's right, for breakfast... They also do not take allergies into account. They indicate that because payment is made through a third party, they cannot take dietary preferences into account. However, with us there was no preference, but an allergy/disease. They don't care much about this and don't do their best to accommodate you or help you finding a solution. We had indicated well in advance that we had someone with an allergy. However, they do not take this into account. the McDonalds they eventually suggested also turned out to be something completely different. Just chicken, dry rice and an egg mcmuffin. These were not the two menus we could choose from, see the screenshots. The organization is also not prepared to think about solutions on how we can take my allergy into account. Bad thing, since they do argue that you must be in good health to participate in the tour. How can you be in good health without decent food? The rest of the breakfasts, besides McDonalds, consisted of a muffin, a Twix and a sweet roll. How is this decent ground for climbing volcanoes? Only the last breakfast was reasonable, a sandwich with butter, jam and a hard-boiled egg. That egg was the only thing I could eat the entire trip with my celiac disease. Ridiculous considering we announced it in advance. I understand that it is nice that they offer breakfast, but make sure that it is also something where you can make a decent effort in terms of nutritional value. Our driver took us the second day to a nice restaurant, that part was actually good. They also give unclear answers to questions you have, they keep giving the same answer. There is never anyone from the organization itself there to solve things. Only the driver is from the organization, but when we had an issue he also needed to clear it with somebody else. The tour guides are local and hired by the organization, not working for Smartway ID ifself. Regarding the stay, it could also have been better. We had booked a budget homestay, but even for the high price you pay you expect a little more quality. If you book all the tickets separately, you will have a pretty good amount left over to arrange a stay. The room only had a toilet, shower and a bed. That's fine, as long as the pubic hairs weren't left in the shower drain, the tap wasn't moldy and the carbon monoxide concentration was good. After turning on the shower tap (because you don't even have a sink) we both immediately got a bad headache. Most likely carbon monoxide. Since you are in the middle of nowhere, you cannot reach anyone to help with this. With good luck we slept with all the windows open to let it air out. The second stay was better, except for the mold , from the bathroom to the curtains and the bed. That hotel even had a pool, so that stay was better. The location of the first homestay could also have been better. You have no food options during Ramadan and can not arrange a taxi. If you are in the village 10 minutes further, that is possible. It would have been better if they had arranged a homestay there. We understand that faults or problems can happen, but as soon as they occur, you’ll need to fix them. And fix them better than the way they did with breakfast during the ramadan. Only that way you put the customers first and are you deliviring a 5 star service. We pitty it the most that the drivers are feeling sorry for these negative aspects. Again their service is great and we also told them. In short, don't book with this organization. The drivers and tour guides were friendly and would do anything for you, but the organization sucks. It is better to arrange it yourself or through another organization. The waterfalls and vulcanos are amazing, I absolutely would it again. The local guides are good and the driver as well. That’s why we give 2-3 stars after all. But we recommend doing it with another organization.

Sunshine34059680365

19 Mar, 2024

We booked: 3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya Before we went to Indonesia, my partner and I decided to book this tour, despite the high costs. However, it later turns out that these costs do not provide the expected service. Firstly, they only provide additional information a week to a few days in advance. When you get a ‘you should bring this’-list a few days before, you have to little time to make sure you have everything. This information included that for Kaweh Ijen you must visit a local doctor for a health certificate. The costs for this are for your own account. Apparently the regulations have been adjusted for this since January, but this cannot be found anywhere on the booking site. Even after repeated asking if they wanted to adjust the information on the site, they have not changed the information. Before the second day of the tour starts, they send a text asking if we would both like to leave a 5-star review (and send them a screenshot of this as proof) and write that the rules for health declaration have changed and that people therefore want to take extra cash with them. They do not provide an answer to what the health declaration details are, only that it is a regular examination. Our driver eventually tells us that he only needs a copy of our passport and that he will then arrange the health declaration. A big scam and not intended to actually check whether you are in good health to go up the volcano. Just a trick to make more money. We discussed the costs of the health certificate with the organization, we think that the health certificate is a part of the entrance fee as it is not possible to acces kawah ijen without. The organization offered to pay it, only if we would leave a 5-star review as a ‘win-win’ situation. You’ll need to earn a 5 star review, not demanding or negotiating for one. We feel bad for the drivers and the tourguides because they are great and they deserve a 5 star review. We don’t like being pushed to write a 5 star review. Due to Ramadan there were few breakfast options available, they did very little to arrange this properly. You just get a takeaway meal from KFC or McDonalds in the morning. That's right, for breakfast... They also do not take allergies into account. They indicate that because payment is made through a third party, they cannot take dietary preferences into account. However, with us there was no preference, but an allergy/disease. They don't care much about this and don't do their best to accommodate you or help you finding a solution. We had indicated well in advance that we had someone with an allergy. However, they do not take this into account. the McDonalds they eventually suggested also turned out to be something completely different. Just chicken, dry rice and an egg mcmuffin. These were not the two menus we could choose from, see the screenshots. The organization is also not prepared to think about solutions on how we can take my allergy into account. Bad thing, since they do argue that you must be in good health to participate in the tour. How can you be in good health without decent food? The rest of the breakfasts, besides McDonalds, consisted of a muffin, a Twix and a sweet roll. How is this decent ground for climbing volcanoes? Only the last breakfast was reasonable, a sandwich with butter, jam and a hard-boiled egg. That egg was the only thing I could eat the entire trip with my celiac disease. Ridiculous considering we announced it in advance. I understand that it is nice that they offer breakfast, but make sure that it is also something where you can make a decent effort in terms of nutritional value. Our driver took us the second day to a nice restaurant, that part was actually good. They also give unclear answers to questions you have, they keep giving the same answer. There is never anyone from the organization itself there to solve things. Only the driver is from the organization, but when we had an issue he also needed to clear it with somebody else. The tour guides are local and hired by the organization, not working for Smartway ID ifself. Regarding the stay, it could also have been better. We had booked a budget homestay, but even for the high price you pay you expect a little more quality. If you book all the tickets separately, you will have a pretty good amount left over to arrange a stay. The room only had a toilet, shower and a bed. That's fine, as long as the pubic hairs weren't left in the shower drain, the tap wasn't moldy and the carbon monoxide concentration was good. After turning on the shower tap (because you don't even have a sink) we both immediately got a bad headache. Most likely carbon monoxide. Since you are in the middle of nowhere, you cannot reach anyone to help with this. With good luck we slept with all the windows open to let it air out. The second stay was better, except for the mold , from the bathroom to the curtains and the bed. That hotel even had a pool, so that stay was better. The location of the first homestay could also have been better. You have no food options during Ramadan and can not arrange a taxi. If you are in the village 10 minutes further, that is possible. It would have been better if they had arranged a homestay there. We understand that faults or problems can happen, but as soon as they occur, you’ll need to fix them. And fix them better than the way they did with breakfast during the ramadan. Only that way you put the customers first and are you deliviring a 5 star service. We pitty it the most that the drivers are feeling sorry for these negative aspects. Again their service is great and we also told them. In short, don't book with this organization. The drivers and tour guides were friendly and would do anything for you, but the organization sucks. It is better to arrange it yourself or through another organization. The waterfalls and vulcanos are amazing, I absolutely would it again. The local guides are good and the driver as well. That’s why we give 2-3 stars after all. But we recommend doing it with another organization.

Travel62380099215

11 Mar, 2024

Everything was well planned and amazing. Our tour guides were always explaining everything to us. Denny and Adi was so helpful.

3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya
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3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya

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BoardingPass589757

19 Apr, 2024

F7667HYpaulk

16 Apr, 2024

Hilde_M

19 Mar, 2024

Sunshine34059680365

19 Mar, 2024

Travel62380099215

11 Mar, 2024

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3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya