The entire experience was amazing. The staff we had also made it just so memorable thanks to Eddie, Flo and Anna we will have memories that will keep us laughing for years.
The balloon ride was cancelled due to bad weather as we were standing in the field where we were due to lift off. The crew was very apologetic and explained why it would be dangerous. My husband and I completely understand. However the crew members told us to call the main office to reschedule for the next day. When I called, the person who answered the phone was unhelpful and rude. I was told that it was impossible to reschedule, that nothing could be done, and would not take our names and phone numbers so someone else could help us. French customer service is very poor.
I thought the pilots and crew were great. Very professional and skilled. I have no issue with that aspect of the trip. But I was severely disappointed we didn't fly closely over any lavender fields. We are in Provence during the height of lavender season and It's in your photo on this site!!! I was hoping to experience seeing the fields from overhead. Didn't know it was just the towns. You should make that clear in your description. Can't give it a high rating for that reason.
Efficient and. Knowledgeable staff, expertly flown and charming. Lovely champagne toast to cap it off. Thanks for a great experience!
Very well organized and professional. Felt safe at every time. A fantastic experience which can only be recommended. Start was at 04.45am and we were in the air for 59 minutes. Back to the hotel in time for breakfast and a full day of other activities.