Where to start? Well, after reading other reviews saying that the guide didn't even show up and they wasted tuk-tuk money to arrive at the start point, we tried to contact the guide and company 2 days beforehand. They confirmed 3 hours before the scheduled start. The tour started off well enough, as the guide showed up 25 minutes early and was polite. However, things quickly went downhill and we realized he may have showed up early because he wanted to finish early. During the food tastings, the guide was on his cell phone talking with other people while we were eating and provided NO INFORMATION at all about the foods or history of them unless we asked questions in between his phone calls. We ate a total of 4 foods over the course of about 55 minutes, and then our guide told us, "Okay, that concludes the foods that you have paid for during the tour. We will now do a walking tour through Chandni Chowk." We promptly told the guide that providing 4 tastings was ridiculous for the amount of money paid for the tour, and since he was providing no information at all, that we would be able to walk through Chandni Chowk on our own. After requesting a refund online, Yo Tours (tour operator) only provided a 25% refund. I contacted Yo Tours directly via phone and they hung up on me on at least 8 separate occasions on purpose. I filed a further reimbursement request with La Vacanza Travel and they were able to give another 25% refund after Yo Tours refused to do so. I truly believe we deserved more of a refund, but here we are. Please save yourself the time, energy, and money and book a different tour. I really hope that La Vacanza Travel does not do business with shady operators like this in the future, and that they also have a more efficient way for travelers to communicate directly with them in the future for refunds, as it took almost 2 weeks.
We waited for 25mins. Guide did not show up, phone number did not work. After 30mins, we received a WhatsApp message saying the guide was stuck in traffic and would be another 5mins. 5mins later the guide called (& background noise sounded like office not traffic) & said he would be 45mins. We were not prepared to wait in cold 1hr 15 after booked time. Were told we’d get a refund but nothing received & now WhatsApp not delivering to number we communicated with. Unfortunately this seems an unprofessional company who have taken our money for no service. Would not recommend!
Short and Sweet.. They didn’t turn up! No refund for taxis or phone calls that were all to a number unknown?? Very disappointed
We had a great and delicious Tour with our Guide Sachin. We tried a lot of different foods and Sachin told us many things about the meals.
Food was delicious and guide provided history of location and ingredients used for each dish. Can recommend this tour.