The food and the staff were great. We saw the northern lights but it was very windy and hard to keep the camera steady but at the end we managed to get very good pictures.
We had just gotten engaged and had the aurora dinner cruise booked on our last night in Norway before returning home. We arrived early and decided to wait next to the catamaran until boarding started and as time went by the remaining guests queued politely. It wasn't long before a rude foreign woman wearing purple clothing barged in and pushed everyone away flying a booking confirmation in everyone's faces shouting about her 16 person group booking. She was sent to another catamaran with her group and we waited to board. The staff member could not find my and my partner's names on her list and also sent us to the other catamaran. When we arrived, the same rude woman shouted in my face "you are not part of my group!" And shoved me out of the way. Where I come from, shouting at someone in public and shoving them out of the way is considered harassment. Maybe I was in the way of her group, but it does not give her the right to harass me. When she finally boarded, the staff member also could not find us in her list and said we belong on the first catamaran we came from. We were last to board and was seated at table in the middle of the ship with the view of a staircase whilst everyone else were sitting by the windows with romantic views of the city. The food was terrible too, but in light of the other guest's harassment, not the worst. This company should really invest in a more professional passenger management protocol. Get a tablet or phone with your guest list instead of a piece of paper missing half the names, and manage your group tours separately. Ruined our engagement completely.
This trip was not terrible, and while we did not see the northern lights, we know it was no one's fault. It was due to bad weather. However, the food was not great and they did not offer alternative to what they were serving. I would suggest a menu. I would not suggest thus trip if you have kids 5 or under.
Beautiful cruise with amazing views! Crew was very accommodating for my partner who is allergic to dairy, eggs and nuts. Tasty Norwegian dishes and descriptions along with fun facts were served throughout the evening along with a complimentary welcome glass of champagne. The captain tried his best to get us views of the northern lights but the clouds around the island of Tromsø were thick so we only caught a peek that could only be seen through a camera or phone lens. Overall, very relaxing evening and lovely for couples.
A wonderful experience which was a birthday surprise for me! Staff were welcoming and food was fabulous. Norwegian tapas starter, hot salted cod main and cold dessert. All delicious and made perfect with the display of northern lights.