I booked this trip for my daughter and two adult members of my group (I lead tours) and one of their children also age 12. Positives, everyone agreed that this was a fantastic trip… A really great insight into rural life in Bali and really lovely. The guide was friendly and everyone really enjoyed it. The negatives however were of concern to me. I have tried to have a discussion with the company about this, and my concerns have not really been answered. During the tour, my daughter had quite a bad fall. She was very lucky and was just very bruised, but the adult that was with her as responsible is an advanced nurse practitioner and she told me that my daughter was extremely lucky to not have been very seriously injured. It came about because she wasn’t as an experienced rider as the other child in front of her as . He’s the same age and she followed him down a very steep slope which needed to end with a very sharp left hand turn . She didn’t break properly and went over her handlebars, not breaking properly down this slope and came to a rest with her bike on top of her and her head hanging over a cliff. We don’t really know what was below the cliff, but it was very steep jungle cutting ,probably rocky… it wouldn’t have been a good outcome if she had fallen down it. She did make an error and the tour company pointed that out to me as part of their response. Eight people were fine but she was not. The people behind her fine because they saw what happened and stopped and walked down. The tour guide rushed back to her and they untangled her. She was really entangled with her bike and she chose to continue, which was, her adult in charge thought, was the right thing to do, and I agree. This nurse also said to me that the quality of the helmets is not suitable. They are not in very good condition and they should be replaced. The bikes are in okay condition. But they only had one size of bike and adjusted the seat and handlebars to fit. All in all my main concern is the outrageously unfriendly communications from the staff almost both before and after. She messaged me to tell me that my daughter wanted to come home via Taxi, but failed to tell me that she’d had a fall. I had a trusted adult in charge of her anyway, but the communications from then on were very unfriendly and spiky. Prior to the tour, I had been asking questions in Indonesian, which I speak reasonably fluently and she ignored my Indonesian and responded in rubbish English. This left me with a poor info and unanswered questions, and I kept having to repeat the question over and over again. I eventually got some kind of remorseful response, but it took far too long to come and I don’t feel that the company were prepared to learn from the experience. My daughter is 12 and the size of an adult. She watched someone very experienced do something and wrongly felt that she could do it too. I felt it needed a more stringent warning from the guide, perhaps.
We had a great morning and the staff was friendly and happy to help. The route had amazing views and good stops. The bike wasn't The newest but definitly did the job.
Thanks team for an amazing experience! Very patient and accommodating with all of us as we had different skill levels. Beautiful views and delicious traditional meals. Unforgettable day I definitely recommend!
Great ride from the edge of the vulcano to the holy water temple. Beautiful scenery. Very flexible operator. We know how to ride a bike and would love to go Faster though. Don’t expect too much of the quality of the material.
Fantastic. Great scenery. Highlight of our 2-week Bali holiday. Great food easy ride and unbelievable scenery. This is a MUST DO!