I was very happy with the service we received before, during, and after the tour. The travel arrangements were very organized. We were promptly met at the designated terminal and transported to our arranged meeting destination. The crew of the boat were extremely knowledgeable, helpful, and thoughtful. We enjoyed the tour immensely. The only drawbacks and reason for 4 stars instead of five was attention to detail. The drinks we were served were warm. The lock on the bathroom door did not work. Additionally, upon scheduling the cruise I did not receive our train vouchers. When I emailed Goldentours, I was told we would receive the vouchers two days before the event. I did not receive them at that time. I had to call and was told I would receive them the afternoon before the event. I finally received them around 5:00 p.m. on the day before the event. This was a miscommunication which led to anxiety about the first leg of our journey.