Advise your preferred Suzhou trip schedule upon booking with your full name and passport number (must match with your passport). You can choose either one way or two way service based on your needs. Once the booking is made, your local operator will re-confirm with your train ticket schedule and hotel pick up time.
For 2-way service, you are not required to travel on the same day, and please advise your local operator know your return schedule for proper arrangement.
Your friendly private driver will pick you up at your hotel lobby and hand you the actual train ticket on the travel date. Your driver only knows basic English, but he/she knows exactly where to take you to go. If any questions, you can contact the local operator for assistance by using the driver's mobile phone.
Please note that the train ticket schedule might not be exactly the same as you request but your ticket agent will try the best to work things out for you.